Refund Policy

Last updated: 2026-07-17

Scope

This refund policy applies to paid digital access, trip passes, subscriptions, and related PYNTravel purchases made through the PYNTravel checkout.

Payments are processed through Paddle. Approved refunds are returned to the original payment method through Paddle or the relevant payment network.

This policy describes our support process and does not limit any mandatory cancellation, withdrawal, or consumer rights that apply to a purchase. Where checkout lawfully obtains express consent and acknowledgement for immediate digital access, the effect on withdrawal rights is determined by applicable law.

Refund window

Within 14 days of purchase, you may ask us or Paddle to consider a discretionary refund for a mistaken or duplicate purchase, technical unavailability, or a product that is not usable as described. Any statutory withdrawal or refund right applies independently of these examples.

Refund requests made after 14 days are reviewed case by case. We may still approve a refund when required by applicable consumer law or when there is a clear service failure.

When refunds may be declined

We may decline a discretionary refund when the request is outside the stated window without a legal or technical reason, or when the purchase appears abusive, fraudulent, or made in violation of the Terms of Service. We do not use prior use alone to override a mandatory statutory right.

For subscriptions, cancelling stops future renewals but does not automatically refund previous billing periods unless this policy or applicable law requires it.

How to request a refund

Email support@pyntravel.com with the account email, purchase date, Paddle receipt or transaction reference if available, and a short explanation of the request.

We aim to review refund requests within 5 business days. If approved, the refund is sent back to the original payment method. Bank, card, and wallet processing times are controlled by the payment provider and may take additional business days.

Paddle buyer route

Paddle is the authorized reseller for the transaction, not only a payment processor. To cancel, exercise a statutory withdrawal right, or request a refund, use the View receipt or Manage subscription link in the Paddle confirmation email, the support link in the Billing area, or Paddle buyer support. Paddle evaluates transaction eligibility under its Buyer Terms and Refund Policy. You may also contact support@pyntravel.com for product troubleshooting or help locating the Paddle transaction.

Some countries grant an unconditional withdrawal period for certain digital services or the first subscription payment. Those statutory rights apply independently of our discretionary examples and override a less favorable term. If immediate digital performance has begun after valid express consent and acknowledgement, the effect on withdrawal rights depends on the law of the buyer’s country and Paddle’s applicable terms.

A product defect or failure may be reported to PYNTravel first so we can try to resolve it. If it cannot be resolved, submit the refund request to Paddle with the product-support history. An approved refund may end access to the refunded product. Nothing in this policy limits a chargeback or other mandatory remedy that cannot lawfully be excluded.

Contact

Support: support@pyntravel.com
Legal contact: legal@pyntravel.com