Refund Policy

Last updated: 2026-06-23

Scope

This refund policy applies to paid digital access, trip passes, subscriptions, and related PYNTravel purchases made through the PYNTravel checkout.

Payments are processed through Paddle. Approved refunds are returned to the original payment method through Paddle or the relevant payment network.

Refund window

You may request a refund within 14 days of purchase if the paid access was bought by mistake, duplicated, technically unavailable, or otherwise not usable as described.

Refund requests made after 14 days are reviewed case by case. We may still approve a refund when required by applicable consumer law or when there is a clear service failure.

When refunds may be declined

We may decline a refund when the paid access has been substantially used, when the request is outside the refund window without a legal or technical reason, or when the purchase appears abusive, fraudulent, or made in violation of the Terms of Service.

For subscriptions, cancelling stops future renewals but does not automatically refund previous billing periods unless this policy or applicable law requires it.

How to request a refund

Email support@pyntravel.com with the account email, purchase date, Paddle receipt or transaction reference if available, and a short explanation of the request.

We aim to review refund requests within 5 business days. If approved, the refund is sent back to the original payment method. Bank, card, and wallet processing times are controlled by the payment provider and may take additional business days.

Contact

Support: support@pyntravel.com
Legal contact: legal@pyntravel.com